eBay Work-From-Home CE Expert /Event Support in Dallas, Texas

About the position

Are you ready to help us connect fans around the world to create memorable experiences? We are looking for individuals that are driven, courageous, inventive, diverse and live the StubHub brand! We are looking to expand our StubHub Work From Home Customer Experience family. What does this mean for you as an applicant? You’ll have the flexibility and the convenience of working from home, supporting our fans by answering questions and resolving issues by phone/chat. Additionally, you will have the opportunity to support and interact directly with customers at live events

What you’ll do

  • Provide top notch customer service in a fast paced environment including in bound phone calls and/or chat.

  • De-escalate calls while delivering difficult messages to customers in a way that creates a positive customer experience

  • Maintain high performance metrics including average handle time, after call work, quality, adherence, as well as customer satisfaction

  • Be able to make the right decision while keeping the customer and company in mind

  • Ability to work independently while doing what’s best for our customers

  • Have engaging conversations with our customers about StubHub, purchases, listing tickets, questions about the site, account issues, and venue information.

What you’ll need

  • Must be within commuting distance to either [Boston / Chicago / Dallas]

  • Must be flexible! You will have set work-from-home hours taking calls and/or chats 30 hours/ week.

  • You will need the ability to flex up to 40 hours/week as needed and probably often (may be days, nights and/or weekends).

  • Previous Work-From-Home Experience preferred

  • Must be self-motivated and have pride in the work that you do.

  • Must be reasonably tech-savvy to thrive in a home office environment

  • The ability to work in a fast-paced environment while being organized and using your time efficiently

  • Hustle and tireless work ethic

  • Must be available and excited to work face to face with our customers in the field at live events (may be days, nights and/or weekends).

  • Must have conflict management skills and the ability to deliver a difficult message that creates the best fan experience possible!

  • Be innovative and think on the fly

  • Be empathetic to customer concerns and display sincere desire to find a resolution

  • Excellent verbal and written communication skills

  • Ability to meet strict attendance guidelines to include a minimum of 30 hours a week

  • Must be able to commit to 4-week Training / no time off will be granted during Training

  • 1+ years of call center or customer service related experience

  • Know how to have fun and work hard too!

  • Be a community advocate for StubHub live our brand

Work-From-Home Requirements

  • Workspace must be within commuting distance to either [Boston / Chicago / Dallas].

  • Must have a secure workspace, preferably in a room with a door or divider that closes it off from noises and the rest of the home.

  • Must have a wired Internet connection, capable of continuously supporting outstanding call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)

  • Must have (or be willing to get) Internet service with a consistent internet speed of 25 mbps download and 5 mbps upload

  • Must have (or be willing to get) a phone land line used exclusively for work during working hours

  • Will be provided with StubHub/eBay laptop, dual monitors, keyboard/mouse, and phone/headset.

What you get Day 1

  • Starting Pay : Dallas and Chicago - $13.50/HR Boston - $16.50

  • Quarterly Performance Bonus

  • Yearly Performance Raises

  • $200 StubHub credit per year

  • Continued Career Development

  • Health, Vision and Dental Coverage

  • Flex Spending

  • Pet Insurance

  • Education Assistance

  • Paid Time Off

  • Adoption and Infertility Assistance

  • Paid maternity and paternity leave

  • Employee Stock Purchase Plans

  • 401K's

  • Life Insurance

  • Disability Benefits

  • Paid Sabbatical

  • Employee Discounts

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com . We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

EEO is the Law Poster

EEO is the Law Poster Supplement

R0025697