TEXAS DEPARTMENT OF INSURANCE Telecommunications Specialist in AUSTIN, Texas

Texas Department of Insurance The Texas Department of Insurance (TDI) is a state agency responsible for both consumers and the insurance industry. We work to fulfill our legislative mandate to regulate the insurance industry, administer the Texas workers compensation system, and promote a healthy insurance marketplace, while also protecting the people and the businesses that are served by insurance. We take our responsibility to Texans seriously and strive for excellent customer service through our professional attitude, competence and efficiency. Important notice: Read before you apply Veterans preference: To receive veterans preference, applicants must provide at least one of the following documents with their State of Texas Application: a copy of the DD 214, member #4; a statement of compensation from the Veterans Benefits Administration; or a copy of the DD 1300. Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: 13D, 255A, 1T, 275, 6046, 8846, 3A, 1X1, 18, 25, 06, 25B, 255N, 26. Additional Military Crosswalk information can be accessed at: http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf Veterans: Go to www.texasskillstowork.com for assistance with translating your military work experience and training courses into civilian job terms, qualifications/requirements and skill sets. Current opportunity: Telecommunications Specialist Internal/External Posting TDI Employees and General Public The Telecommunications Specialist is responsible for performing complex technical work in maintenance, programming and other support of agency telecommunications systems, associated software and peripheral equipment. This position: coordinates and/or performs preventive/corrective maintenance on telecommunications equipment as directed; installs and maintains, or oversees the installation and maintenance of telecommunications systems and associated software; conducts studies regarding system usage, makes recommendations for improvements and system requirements, reviews telecommunications system plans for completeness and accuracy; maintains liaison with carriers and telecommunications support vendors used by the agency with regard to proper operation, installation and maintenance of lines, telecommunications systems and insturments, and data network equipment; maintains current knowledge of telecommunications systems (hardware and software), modiifications, and improvements; coordinates and/or assists with the installation, maintenance, operation and relocation of all agency WAN/LAN data communications and information resources equipment; and performs other duties as assigned Qualifications This position requires sixty college hours. Education and experience relevant to the position requirements may be substituted for one another on a year-for-year basis. Additionally, this position requires: Telecommunications Specialist III one year of recent experience in telecommunications installation and maintenance work. Telecommunications Specialist IV two years of recent experience in telecommunications installation and maintenance work. Preferences for this position include: three years recent experience in maintenance, installation and programming support, of IP Telephony, voicemail systems and associated telecommunications equipment both on-site and using remote access software. Avaya Certification on Communications Manager, Avaya Messaging voicemail, Avaya Contact Center, Avaya Work Force Optimzation, Avaya Experience Portal campaign systems, Avaya/Scopia Conferencing systems. This position requires demonstrated knowledge of: telecommunications principles, equipment, procedures, terminology, standards and wiring technologies; and network facilities, TCP/IP protocols and data processing techniques. This position requires demonstrated skil