General Electric Technical Implementation Specialist in Austin, Texas

About Us:

GE is the world's digital industrial company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. With people, services, technology and scale, GE delivers better outcomes for customers by speaking the language of industry.

GE Digital is the leading software company for the Industrial Internet. The company develops software to design, build, operate and manage the entire asset lifecycle – enabling businesses across the energy, aviation, healthcare and manufacturing sectors to operate faster, smarter and more efficiently. All of industry will have to master digital to compete in the future by moving beyond automation to autonomous systems. GE Digital is a critical part of GE’s present and future by helping industrials unlock machine data to turn valuable insights into powerful business outcomes.

Headquartered in San Ramon, California, GE Digital is a global team of more than 26,000 with offices in Paris, Shanghai, Bangalore, New Orleans, Budapest and Detroit. We are defining what digital means in an industrial world. Together, we work to build the future.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

Provide technical consulting for the implementation of GE Healthcare - Digital products. This includes software installations and upgrades as well as site preparation and pre-sales. Effectively collaborate with internal cross-functional teams to ensure successful customer outcomes and satisfaction. Duties may include installation, integration, configuration or data migration activities. Frequent interaction will be required with customers, third party vendors, and GE Healthcare Digital teams.

Essential Responsibilities:

  • Provides an accurate and timely accounting of all billable and non-billable times as required including technical install documentation checklist completion.

  • Works with project manager to maintain ongoing contact with customer throughout installation process. Communicates with all individuals involved in the implementation project, both within the company and at the customer site, to ensure completion of project on the documented date.

  • Performs pre-sales consulting research and fact-finding to insure, when possible, operational or existing functionality is used to solve customer's specific needs and expectations.

  • Responsible for site readiness, installation, upgrades, site preparation and customer satisfaction, during the installation cycle as well as installation process improvements.

  • Attend and participate in customer meetings which will ensure that all customers tasks are performed on the system needed to complete the installation and achieve a successful go-live.

  • Perform onsite support during system's go-live where designated on contract or when requested to ensure all elements of the system operate in concert with user's expectations.

  • Updates and maintains documentation of work performed in the appropriate quality record tool.

  • Performs troubleshooting procedures to identify and resolve problems quickly and with confidence. Escalates to next level of support when necessary.

  • Assists sales and marketing with product demonstrations, RFP's, and technical advice.

  • Assists with knowledge sharing during/after projects for internal and external teams.

  • May perform other duties as assigned.

  • These responsibilities will be performed in a remote or onsite location. Travel is expected to be anywhere from 20% and up to 80%. Qualifications/Requirements: Basic Qualifications: Bachelor’s degree (ie., Electrical Engineering, Electrical Engineering Technology, IT Technology) or equivalent military education plus 3+ years experience in an IT related field; or Associates Degree with 5+ years experience in IT related field; or a High School Diploma/GED and 12+ years experience in IT related field. Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. Desired Characteristics:

  • Experience interfacing with both internal team members and external customers as part of a solution based service process

  • Exceptional written and verbal communication skills; Fluent English or local language.

  • Experience with large implementations and providing customer satisfaction and quality

  • Well defined organizational skills and decision making ability

  • Ability to prioritize multiple assignments/projects while meeting deadlines; Multi-task skills.

  • Software experience with one or more of the following, Installation, support, training or healthcare industry knowledge

  • Experience using TCP/IP networks, communications and associated tools

  • Experience in VM environment setup and operating system optimization

  • Passion for quality while also demonstrating time management skills

  • Deep knowledge of at least two modalities or 2 product lines depending on the business

  • Experience with large-scale project management where deadlines were met on or ahead of schedule.

  • Knowledge of the customer requirements and demontration of customer service skills.

  • Familiar with Microsoft products, Project, Excel, Word, PowerPoint, Visio.

  • Experience with reporting tools including Crystal Reports.

  • Knowledge of clinical information systems.

  • Experience in database set-up and scripting

  • Multiple platform development / support experience (Windows, IBM-AIX, HP-UX, HACMP, Linux, SunOS).

  • Experience with interface engines including Cloverleaf, Datagate, eGate.

  • DBA Certification (Oracle, Microsoft SQL); HL7 Certification; MCSE, CCNA certified

  • Knowledge of Windows Terminal Server and Citrix.

  • Experienced with system architecture including Terminal Servers, Clustering, Networks, and High Availability Systems

  • Cabling and termination experience (3-5 years).

  • 3 Years working in an RDBMS (database) environment.#DTR Locations: United States; Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; Open to all US citiesGE will only employ those who are legally authorized to work in the United States for this opening.