General Electric Senior Customer Support Engineer in Austin, Texas

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

Provide expert software technical support services a GE Healthcare customer facilities. Provide first response and remote solutions to customers experiencing technical difficulties. Have working knowledge of the technology used in Software. Performs maintenance and support of the applications. Communicate effectively with customers and coworkers. Follows proper procedures for reporting standard application bugs and updating library if appropriate.

Essential Responsibilities:

Essential Responsibilities:

  • Uses advanced troubleshooting techniques and programming skills to make needed modifications to customer database to ensure information integrity for the customer

  • Uses advanced troubleshooting techniques and programming skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time or project milestones

  • Uses standard utilities and programming skills, deliver software to customer sites from GEHC standard version libraries

  • Updates GEHC system with resolution status

  • Supports product or application with little or no assistance, while maintaining a high level of quality following all GEHC department standards

  • Is responsible for quality solutions to be implemented at client sites

  • Understands and follows corporate, divisional and departmental standards

  • Adheres to and advances the use of GEHC coding conventions, debugging techniques, tools, and documentation. Expert in the use of a wide range of debugging techniques

  • Analyzes and resolves complex software issues with minimum assistance

  • Assists in conducting business evaluations and document findings in the agreed upon turn-around times

  • Serve as an escalation point within the team to increase knowledge and decrease escalations

  • Acts as a resource, coach, and mentor as applicable, including serving as a functional resource to staff and customers

  • Identify knowledge gaps and trends to develop training and build the skills of fellow engineers

  • Specifies, sets up, codes, and processes complex conversion and interfaces for assigned clients as applicable - meeting all project plan dates set

  • Displays in-depth knowledge to support multiple products or suites with little or no assistance, while maintaining a high level of quality and following all GEHC department standards

  • Has a concentration in/familiarity with other applications to develop integration expertise

  • May write or contribute user/technical documentation and case notes

  • Meets with customers as necessary, analyzes their needs, and provides insight into products and their functionality

  • May be required to work overtime, on-call, weekends, and holidays

  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization

  • Ensure timely dispatch closure

  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe

  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible. Qualifications/Requirements: Basic Qualifications:

  • Bachelor’s Degree or Associates and 1 year of progressive experience within technical service role or equivalent (defined as High School Diploma/GED and 4 years progressive experience within technical service role: software, hardware, networks databases, and/or desktops.

  • May be required to work nights or weekendsEligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening Desired Characteristics: Desired Characteristics:

  • Bachelor’s Degree in Computer Science, IT or related field

  • Knowledge/experience with the healthcare industry

  • Familiarity with GEHC Centricity PACS systems, including Universal Viewer and Zero Footprint.

  • Experience with DICOM, SQL, VMWare, SAN/NAS, Linux Red Hat and Microsoft Windows Server., Linux Red Hat and Microsoft Windows Server

  • Strong customer-service skills

  • Highly motivated team-player

  • Prior project or technical leadership experience

  • Demonstrated ability to train/mentor peers

  • Ability to stay calm in pressurized situations and coach people through solving problems

  • Ability to drive improvements in efficiency

  • Computer skills to include knowledge of software programing and database applications.

  • Ability to work independently with minimum direction.

  • Effective communication skills.

  • Demonstrated ability to effectively interface with cross-functional teams.#DTR Locations: United States; Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; open to all us statesGE will only employ those who are legally authorized to work in the United States for this opening.