Navient Now Hiring Collectors - Training begins on June 18th! in Austin, Texas
We are hiring Collectors to join our MSB Department on June 18th!
No Collection Experience Required
Why Join Gila?
$13/hour plus Monthly Incentive Potential Based on YOUR Performance
Excellent Benefits that start the month after you start!
Generous Paid Time Off, Medical/Dental/Vision Insurance, 401k with Company Match, Tuition Assistance and more!
Your earnings are based on YOUR hard work!
Our office is conveniently off of US-183 and Highway 290
Founded in 1991, Gila, LLC offers business process outsourcing focusing on revenue enhancement services. We serve state governments, transportation authorities, municipal government entities and other public entities, using a technology platform that delivers exceptional customer service. We empower talented employees with advanced technology, data management tools and leading edge business practices to exceed the expectations of our clients.
Gila, LLC is a wholly owned subsidiary of Navient Corporation (NASDAQ: NAVI).
The Court/Debt Collector/Resolution Agent initiates contact and responds to customers regarding the status of their past due account, the collection and financial resolution of outstanding balances. Notifies and provides information to customers establishing financial arrangements and answers questions about the repayment process. Please note - potential for Sunday shift work will be required.
Establishes contact with debtors for the purpose of collecting delinquent funds and bringing to final closure past due amounts while keeping strict adherence to all FDCPA, FCRA, TCPA, HIPAA regulations
Reviews alternatives for payment with debtors
Uses skip trace tools provided to locate debtors
Adheres to dialer schedule and work standards
Monitors payment status of accounts
Ensures all legal and company efforts have been take to collect accounts
Maintains proper documentation of discussions with debtors and enters information into computer
Maintains or exceeds pre-established goals relating to the collection of past due account.
Other job duties/responsibilities as assigned
High School diploma or equivalent
1 year of telephone experience in a collection, customer service, telemarketing or call center environment
- 3-5 years of collections experience preferred
Skills and Required Knowledge:
Typing of a minimum of 25 words per minute
Data input skills of a minimum of 3,000 alpha and numeric
Ability to learn Fair Debt Collection Practices Act
Ability to learn and have a comprehensive knowledge of collection steps
Ability to learn and have a comprehensive knowledge of using a predictive dialer
Ability to communicate clearly and effectively
Ability to improve questioning and listening skills
Ability to learn how to work independently
Patience and tact in working with customers, sometimes in stressful situations
Promptness and accountability
Ability to sit for extended periods of time
Regular attendance during regularly scheduled business hours
Subject to in person supervision during working hours
In person interaction with co-workers and supervisors
First 2-3 weeks: Monday - Friday 7:30AM - 4:30PM
Monday - Friday: 12PM - 9PM or 2PM - 11PM
Potential Saturday and Sunday Shifts
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity.
Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.