Navient Now Hiring Collectors - Training begins on June 18th! in Austin, Texas

We are hiring Collectors to join our MSB Department on June 18th!

No Collection Experience Required

Why Join Gila?

  • Full Time

  • Paid Training

  • $13/hour plus Monthly Incentive Potential Based on YOUR Performance

  • Excellent Benefits that start the month after you start!

  • Generous Paid Time Off, Medical/Dental/Vision Insurance, 401k with Company Match, Tuition Assistance and more!

  • Career Growth

  • Your earnings are based on YOUR hard work!

  • Our office is conveniently off of US-183 and Highway 290

Founded in 1991, Gila, LLC offers business process outsourcing focusing on revenue enhancement services. We serve state governments, transportation authorities, municipal government entities and other public entities, using a technology platform that delivers exceptional customer service. We empower talented employees with advanced technology, data management tools and leading edge business practices to exceed the expectations of our clients.

Gila, LLC is a wholly owned subsidiary of Navient Corporation (NASDAQ: NAVI).

The Court/Debt Collector/Resolution Agent initiates contact and responds to customers regarding the status of their past due account, the collection and financial resolution of outstanding balances. Notifies and provides information to customers establishing financial arrangements and answers questions about the repayment process. Please note - potential for Sunday shift work will be required.

Job Responsibilities:

  • Establishes contact with debtors for the purpose of collecting delinquent funds and bringing to final closure past due amounts while keeping strict adherence to all FDCPA, FCRA, TCPA, HIPAA regulations

  • Reviews alternatives for payment with debtors

  • Uses skip trace tools provided to locate debtors

  • Adheres to dialer schedule and work standards

  • Monitors payment status of accounts

  • Ensures all legal and company efforts have been take to collect accounts

  • Maintains proper documentation of discussions with debtors and enters information into computer

  • Maintains or exceeds pre-established goals relating to the collection of past due account.

  • Other job duties/responsibilities as assigned

  • High School diploma or equivalent

  • 1 year of telephone experience in a collection, customer service, telemarketing or call center environment

Preferred Requirements:

  • 3-5 years of collections experience preferred

Skills and Required Knowledge:

  • Typing of a minimum of 25 words per minute

  • Data input skills of a minimum of 3,000 alpha and numeric

  • Ability to learn Fair Debt Collection Practices Act

  • Ability to learn and have a comprehensive knowledge of collection steps

  • Ability to learn and have a comprehensive knowledge of using a predictive dialer

  • Ability to communicate clearly and effectively

  • Ability to improve questioning and listening skills

  • Ability to learn how to work independently

  • Patience and tact in working with customers, sometimes in stressful situations

  • Promptness and accountability

  • Ability to sit for extended periods of time

  • Regular attendance during regularly scheduled business hours

  • Subject to in person supervision during working hours

  • In person interaction with co-workers and supervisors

Training Schedule:

First 2-3 weeks: Monday - Friday 7:30AM - 4:30PM

Work Schedules:

Monday - Friday: 12PM - 9PM or 2PM - 11PM

Potential Saturday and Sunday Shifts

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity.

Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.