Charles Schwab Managing Director, Delivery Experience Tools in Austin, Texas


Austin - TX, AUS1, 2309 Gracy Farms Lane, 78758

Lara Lynn Nolen


We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

At Schwab, the Office of the CTO (OCTO) is responsible for defining, publishing and managing the way that Schwab delivers and run solutions for Schwab’s clients. The organization works with the thousands of technologists and the business to ensure that Schwab produces scalable, secure, high-quality product and operations. The Office of the CTO is organized into departments that are responsible for Enterprise Architecture, Application and Platform Architecture, Infrastructure Architecture, the Delivery Experience, and Technology Strategy.

Reporting to the VP of Delivery Experience, the Managing Director of Tools is responsible for leading the development and support of the tools that comprise the development pipeline. These tools include planning, design, coding, testing and release management for all Schwab solutions. Success is defined by the consistent and effective delivery of self-service continuous integration, testing and delivery tools to the thousands of technologists that deliver client value. This team includes delivery, support and strategic responsibility for the entire firm.

What you’ll do:

  • Lead engineers in the continued investment in Schwab’s CI/CD pipeline

  • Lead a support organization, serving the firm and eliminating issues with the CI/CD pipeline and infrastructure

  • Partner with the Agile team, Tools architect and other stakeholders to develop the pipeline as a product

  • Define and execute on a roadmap of continuous improvement in features, quality and self-service to the pipeline

  • Partner with the Agile transformation leader, the Tools architect and other members of the Delivery Experience team to deliver the best experience to Schwab technologists, in turn delivering better quality to Schwab clients, faster

  • Partner with the entire Agile community to maintain and evolve the infrastructure to support Schwab’s Agile transformation

  • Partner with the Office of the CTO, Project Services organization and Product Owners in the business to enable product and portfolio planning at scale and integrated into Schwab’s SDLC

  • Champion project management rigor and provides the processes, structures, and tools for management of OCTO work streams.

What you have:

  • Minimum 10 years technology and/or business operations experience

  • 7+ years of people management experience with at least 20 staff

  • Strong/proven experience in leading engineering/development

  • Strong/Proven experience in leading support teams

  • Successful experience with Agile, specifically Kanban & Scrum

  • Comfort working with highly technical architects

  • Firsthand knowledge and leadership in CI/CD

  • Experience driving adoption of common development tool sets such as the Atlassian tool Suite (i.e. Jira, Confluence, Bitbucket, and Bamboo) is preferred.

  • Experience with testing solutions such as Quality Center, Quick Test Pro, Zephyr, Selenium, Cucumber, etc. is a plus

  • Experience with enterprise agile tools (i.e. VersionOne, Rally/CA Agile Central, or AgileCraft) and PPM tools (i.e. Clarity/CA PPM, Daptiv, or MS Project Server) is preferred

  • Proven track record in successfully managing large scale technology implementation efforts, preferably with development, testing, and/or Agile tools

  • Senior management presence and emotionally mature with potential to grow

  • Excellent communication and presentation skills, with proven track record of ability to communicate to multiple audiences

  • Ability to collaborate effectively across all levels of the organization to remove barriers to the adoption of development tooling

  • Experience managing large and complex technology vendor relationships.

  • Open to industry, but required experience in large-scale, services-oriented, global business operating under compliance and regulatory requirements

  • Demonstrated strategic thinker with the ability to develop long term plans and effectively execute

  • Commitment to excellence in service delivery

  • Bachelor’s degree, or higher, in Engineering preferred

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.

Job Specifications

Relocation Offered?: No

Work Schedule: Days

Languages: English - spoken

Current Licenses / Certifications: None

Relevant Work Experience: IT-Distributed and Web Development-6+ yrs, IT-Management/Technical Project Mgmt-6+ yrs

Position Located In: TX - Austin

Education: BA/BS

Job Type: Full Time

Category:Information Technology

Activation Date: Wednesday, May 9, 2018

Expiration Date: Saturday, June 30, 2018

Apply Here