Kforce Managed Service Providers, Regional Account Manager in Austin, Texas

Kforce is one of the premier leaders in the staffing industry, where Great People = Great ResultsSM. For over 50 years we ve thrived on building relationships and making a positive impact in the lives of those we touch. We believe in acting with integrity, doing the right thing and giving back to our communities.

A professional staffing services firm, Kforce stands for KnowledgeForce®, describing our highly skilled professionals. Our flexible and direct hire staffing specialists engage over 23,000 highly skilled Technology and Finance & Accounting professionals annually, connecting them with more than 4,000 customers. Our national network of 60 offices, two national recruiting centers, and 2,000 associates support our ability to meet the needs of customers of all sizes, including 70% of the Fortune 100.

Join the Kforce family and we will support you with expert training, innovative tools, an amazing culture, and a team of Great People that will cheer you on your road to success!

SUMMARY:

Under managerial direction; cultivate, administer, and maintain relationships with the MSP Program Coordinators and Program Managers, Consultants and MSP end clients according to the MSP rules of engagement, through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Promote Kforce services to MSP Program Managers, MSP Program Coordinators and some MSP end clients by determining and implementing appropriate marketing techniques for industry and region, including regular communication/visits to current MSP Program Coordinators and some MSP end clients (according to MSP rules of engagement).

  • Assist to qualify and prioritize new job orders.

  • Negotiate with MSP Program Managers and Program Coordinators to establish appropriate bill rates, contract terms, and fees for incoming job orders.

  • Employ appropriate methodologies to help delivery facilitate the matching process from the MSP Program Managers, MSP Program Coordinators and MSP end clients perspective.

  • Ensure MSP Program Managers and Program Coordinators expectations regarding client delivery service levels are set and maintained.

  • Conduct follow-up activities with MSP Program Managers, MSP Program Coordinators and MSP end clients to ensure customer satisfaction.

  • Identify new opportunities through MSP Program Managers and Program Coordinators and consultants via candidate marketing and relationship building.

  • Identify MSP Program Managers, MSP Program Coordinators and MSP end clients needs; be continuously alert and responsive to changing MSP Program Managers and Program Coordinators business environment and needs.

  • Prep and debrief MSP Program Managers and Program Coordinators; provide coaching and advice to the MSP Program Managers, MSP Program Coordinators and MSP end clients through the interview process, to include counter-offers.

  • Advise MSP Program Managers, MSP Program Coordinators and MSP end clients throughout the placement process.

  • Work closely with the delivery team in efforts related to candidate activities including quality assurance, candidate follow-up, candidate retention and extension, lead generation, re-marketing, and assignment end.

  • Develop and execute daily plan.

SUPERVISORY RESPONSIBILITIES:

  • None required.

KEY SUCCESS INDICATORS/ATTRIBUTES:

  • Demonstrate strong commitment to exceptional customer service and leadership among peers.

  • Demonstrate strong commitment to a team environment and a client focus.

  • Demonstrate well-developed verbal and written communication skills.

  • Proficient at handling difficult client negotiations with professionalism and respect.

  • Ability to develop an independent viewpoint and present a compelling business case to support recommendations.

  • Possess sound judgment and reasoning abilities.

  • Exhibit strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persist despite obstacles, setbacks and competing influences.

  • Ability to develop and maintain relationships with key business partners by building personal credibility and solid trust.

  • Ability to self-motivate and self-direct.

  • Possess strong time management and organizational skills.

  • Ability to gain access to and cultivate strong relationships with hiring managers.

  • Look for opportunities to sustain regular contact with clients and improve client retention.

  • Demonstrate expertise within functional discipline.

  • Maintain courteous, professional and effective working relationships with employees at all levels of the organization.

  • Commitment and adherence to Firm s Core Values.

  • Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook).

EDUCATION AND/OR EXPERIENCE:

  • Bachelor s degree and 0-2 years relevant experience or the equivalent combination of education and experience required. Experience in the staffing industry preferred.

CERTIFICATES AND/OR LICENSES:

  • None required.

TRAVEL REQUIREMENTS:

  • Must have reliable transportation which affords timely travel to client sites within assigned territory.

Kforce is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.