Volt Workforce Solutions Inbound Tech Support - Bilingual (English/Spanish) in Austin, Texas
Inbound Tech Support - Bilingual (English/Spanish) in Austin, TX at Volt
Date Posted: 5/12/2018
Employee Type: Contingent
Location: Austin, TX
Job Type: Call Centers
Duration: 48 weeks
Date Posted: 5/12/2018
Job ID: 109162
Pay Rate $15.5 - $15.5/Hour
Contact Name Volt Branch
Volt is hiring Spanish/English bilingual tech support reps for our client in North Austin!
Candidates selected for this role will support many of our client's popular mobile device products, including their industry-leading smart phones and tablets.
As the first point of contact for customers, you’ll be the friendly voice of our client, providing award-winning customer service, troubleshooting, and technical support. We’ll rely on you to listen to customers and use your technical expertise, creativity, and passion for technology and customer service to meet their needs — and remind them that behind these great products are amazing people!
For whom are we looking?
You’re a Spanish/English bilingual communicator (written and verbal), a problem-solver, and amazing with customers! You’re enthralled by the way things work, and have the ability to install, maintain, and troubleshoot your own hardware and software. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a Windows and/or Mac environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix technical issues, but also provide an incredible customer experience
Professional troubleshooting expertise or proven technical ability
Customer service focus and passion for support
Able to adapt approach to different communication styles
Experience interacting with customers in some way
Ability to manage multiple applications running at the same time
Enjoys troubleshooting technology
iOS, smartphone, tablet, PC or Mac experience
Flexibility to work between the hours of 7:00 am and 10:30 p.m. (Central Time Zone) including weekends, with the possibility to flex up or down hours depending upon business needs
Successful completion of initial training
Minimum typing speed of 35 wpm while talking with customers
Ability to pass all pre-employment requirements, including a criminal background check
Does this look like the opportunity for you? Interviews will be starting soon, so please apply now or call 512-362-5245 to connect with us. We look forward to speaking with you!
In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.