The University of Texas at Austin Help Desk Specialist in Austin, Texas

Help Desk Specialist

Hiring department

Computer Science

Monthly salary

$3,333+ depending on qualifications

Hours per week

40.00 Standard from 800AM to 500PM

Posting number

18-05-17-01-9311

Job Status Open

FLSA status Non-exempt

Earliest Start Date Immediately

Position Duration Funding expected to continue

Position open to all applicants

Location Austin (main campus)

Number of vacancies 1

General Notes

Resume, a letter of interest, and a list of 3 professional references are required - names of supervisors are strongly encouraged. Candidates selected for interviews will be asked to provide 3 most recent performance evaluations - if applicable.

Required Application Materials

  • A Resume is required in order to apply

  • A Letter of Interest is required in order to apply.

  • A List of 3 References is required in order to apply.

Additional Information

Purpose

Assist Computer Science (CS) Department students, faculty, and staff with issues around hardware, software, and facilities.

Essential Functions

Provide technical desktop support to faculty, staff, and affiliates. Troubleshoot hardware, software, IT services, and network issues across Windows, Mac, and Linux platforms and other equipment in the computer labs, faculty offices, and classrooms. Interact and communicate with peers and customers in a professional, client-focused manner while working both in a team setting and independently with limited directions. Provide email, phone, and onsite support to users. Build, manage and update desktops while ensuring desktop security in accordance with university and college directives. Maintain and update computer information efficiently across several systems, including inventory management. Assist with maintaining software and hardware technical documentation for Computing Services. Assist with various software, hardware, and audio-visual projects as needed. Provide backup support to Senior Systems Administrators. Provide audio/visual support for classrooms and lectures. Manage encryption system for CS laptops. Provide general facility and instructional lab support.

Marginal/Incidental functions

Other related functions as assigned.

Required qualifications

Considerable knowledge of networking, desktop and mainframe computers, software, and related equipment. Demonstrated ability to interact in a professional manner with all levels of faculty, staff and students. Experience explaining computer and software operations to technical and non-technical users. Able to work as part of a team and take the initiative to work independently. Able to develop new technical skills as technology evolves. Excellent communication skills - verbal and written. Excellent record of attendance and punctuality in the workplace.

Preferred Qualifications

Bachelor's degree. At least one year of experience with encrypting laptops running Windows, MacOS and UNIX. At least one year of experience providing help desk and audio/visual support for an educational environment. Experience providing customer service. Ability to handle multiply tasks with deadlines. Experience completing tasks with minimal supervision.

Working conditions

May work around standard office conditions

Repetitive use of a keyboard at a workstation

Use of manual dexterity

Climbing of stairs

Climbing of ladders

Lifting and moving

Requires some nighttime and weekend work as needed. Work performed on concurrent multiple projects under pressure of rigid deadlines and/or time limitations.

A criminal history background check will be required for finalist(s) under consideration for this position.

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

If hired, you will be required to complete the federal Employment Eligibility Verification form, I-9. You will be required to present acceptable, original documents to prove your identity and authorization to work in the United States. Information from the documents will be submitted to the federal E-Verify system for verification. Documents must be presented no later than the third day of employment. Failure to do so will result in dismissal.

UT Austin is a Tobacco-free Campus