General Electric Fleet Manager - Renewables in Austin, Texas

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The Fleet Manager will serve as the primary point of contact with specific critical customers to drive resolution of customer issues. They will drive customer satisfaction, revenue and OTD for their customers. They will manage claims for new units, full service agreements (FSAs), operations support agreements (OSAs), and end of warranty closures in a timely manner to strict guidelines.

Essential Responsibilities:

This position required a self-motivated team player who can drive cross functional teams and communicate the results effectively to customers. In this role, you will:

  • Understand the customer’s organization, assets, and installed base

  • Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services provided by GE

  • Manage internal issues through Sales, Engineering, Manufacturing, and Services to provide prompt quality service to customers

  • Log and track service issues, visit assets to troubleshoot, or support major upgrades, as required

  • Record product issues and provide feedback to Engineering and Quality, identifying ongoing problems and common faults across similar products

  • Manage, develop, and lead customer facing initiatives to deliver the best possible customer service

  • Be responsible for overseeing that warranty and service obligations are met, including; timely delivery, quality, compliance with contract scope, and expected profitability of the service order

  • Develop enduring and faithful customer relationships, while improving project profitability

  • Be responsible for the Contribution Margin of jobs and play a proactive role in problem identification and resolution by highlighting risks and promptly driving other departments in solving issues which affect the customer

  • Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets

  • Analyze risks, establish contingency plans, and identify trigger events and responsibility for initiating mitigation action

  • They will also partner with cross-functional leaders to drive the right actions and provide prompt resolution to customer issues. Qualifications/Requirements:

  • Bachelor’s Degree from an accredited university or college or equivalent experience

  • Minimum of 5 years of industry experience

  • Willingness and ability to travel 10-20% of the time Desired Characteristics:

  • Bachelor’s or advanced degree in Engineering is preferred

  • Background in a customer facing Service Delivery or Project Management position, within a Service environment

  • Proven Renewable Energy or LV Drives industry experience, with technical knowledge of power conversion products (inverters, power plant controls, grid integration, SCADA, and remote monitoring and diagnostics)

  • Ability to establish and maintain long-term relationships with clients

  • Ability to learn and follow defined departmental policies, procedures, and practices

  • Ability to make decisions with regards to completion of tasks and job methods and follow through with results of outcome

  • Highly developed presentation skills and ability to develop clear slides using MS PowerPoint

  • Strong verbal, written, presentation, and interpersonal communication skills

  • Ability to interact and communicate with internal customers (Internal customers may include; Sales, Service, Manufacturing, Engineering, and Management personnel)

  • Ability to prioritize workload and shift work activities in order to meet business needs and department goals

  • Ability to independently arrange and organize work efforts on a weekly, monthly, and quarterly basis

  • Ability to meet tight deadlines

  • Ability to multi-task on a consistent basis

  • Ability to conceptualize and implement performance objectives that meet established requirements

  • Ability to demonstrate a high degree of personal and professional ethics and integrity

  • Ability to make recommendations regarding job methods and departmental Locations: United States; Pennsylvania, Texas; Houston, Cranberry TownshipGE will only employ those who are legally authorized to work in the United States for this opening.