TRAVIS COUNTY Business Analyst in AUSTIN, Texas

Provides routine technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. Works with departmental management and staff to define problems and management requirements. Serves as a liaison between department users and the Information Technology organization in order to provide technical solutions to meet user needs. Possesses expertise in supporting basic department applications and functions. May assist with process redesign and documentation, as required for simple applications. Assists with or translates routine to moderately complex organization requirements and assists with the translation of higher level organization requirements into functional Information Technology specifications and manages changes to such specifications. RESPONSIBILITIES Provides routine technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. Works with departmental management and staff to define problems and management requirements. Solicits and interprets client requests, documents client needs and automated procedures and works with users to improve business processes. Proposes alternatives appropriate within the broader context of County Information Technology and other operations and technology. Resolves day-to-day technology needs of the department with a focus on the analysis of processes, dissecting problems and suggesting solutions. Reviews business processes, analyzes existing procedures and systems and makes recommendations for improvements. Develops process performance measures and assists in planning the transition to a new process. Participates in continuous review and update to ensure that processes meet changing departmental and organizational conditions. Identifies processes for improvement, documents existing processes, and identifies and analyzes gaps between current processes and the desired state. Interfaces and collaborates with other IT staff in the design of new programs, processes, projects and software. Assists with analysis, design, programming, validation, testing, training and maintenance. Assists with application testing and product defect tracking. Interfaces with software project team members to assist with requirements and testing activities. Participates in the coordination and monitoring of software development activities. May review programs written by others. Establishes test procedures and tests and debugs programs. Serves as a liaison with Information Technology System (ITS) in network administration within a user department. May possess primary responsibility for administration and troubleshooting of a stand-alone departmental network. May assist in or install computer hardware, software and peripheral devices, as required. Troubleshoots problems encountered by department users and provides limited user training. Coordinates technical support work provided by ITS. Maintains inventory of department hardware and software. Assists in evaluating, acquiring and implementing vendor hardware and software for user department. Collaborates with users, researches product information, assesses available technology, makes recommendations and may assist with the purchasing process. Creates and/or develops enhancements needed for complex departmental databases. Maintains production, development and test database systems to meet user needs and provides systems support and security for self-contained departmental databases. Uses reporting tools to develop simple to moderately complex reports which are needed for department business processes and statistical reports which are used by management to help them evaluate department productivity and workload. Researches departmental data and recommends effective use of business information. Researches, documents and catalogues business and informati