Apple AppleCare Customer Relations Advisor - Austin Site in Austin, Texas
AppleCare Customer Relations Advisor - Austin Site
Job Number: 113779167
Austin, Texas, United States
Weekly Hours: 40.00
You’re a problem solver and easily connect with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help resolve issues, but also provide an incredible customer experience. If this sounds like you, you could be the next AppleCare Customer Relations Advisor. We’re committed to helping employees explore their potential.
This position is located on site in Austin, TX.
Minimum 2 years experience troubleshooting customer queries via phone, e-mail, chat, and/or in person
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Able to effectively tailor communication and style to differing audiences
Able to self manage and work independently in a fast-paced, constantly changing environment
Thrives on a team where expertise is shared and feedback is welcomed
Effective time management including ability to multi-task, organize and prioritize
Able to research and analyze information across multiple tools while talking with customers*
We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. As an AppleCare Customer Relations Advisor, you’ll be communicating official positioning on company issues, identifying and escalating emerging product or customer dissatisfaction issues, identifying opportunities for operational improvements and suggesting improvement strategies. You’ll be the friendly voice of Apple, providing world class customer service, troubleshooting, and support. We’ll rely on you to listen to our customers and use your knowledge, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We’ll train you to be the best.
This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount.
Available to attend approximately 4-5 weeks of required training on a fixed schedule that may include weekends
Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
Successful completion of a pre-employment assessment and background check
Successful completion of initial training
Able to meet minimum typing speed of 40 WPM while talking with customers